New iphone

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I just got a nano sim for my iphone 5s but it doesnt seem to be working. My old phone and sim card are still working though.. What do i do?
Photo of Dylan Stewart

Dylan Stewart

  • 70 Points

Posted 3 years ago

  • 1
Photo of Spence


  • 8,354 Points 5k badge 2x thumb
You need to go online to and sign in to Self Serve.  Select "Phone service" and then change phone where you will need to change the phone imei# and Sim # as indicated.
Photo of Yannick


  • 43,998 Points 20k badge 2x thumb
Hi Dylan, is you new phone working now? Keep us posted! Thank you!