New data pricing is a ripoff

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  • Updated 6 months ago
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Koodo's new data rate charge of $7.00 per 100 MB for overages is a huge ripoff. Back in April I was 240 MB over on my bill, and all it cost me was $4.75, or $1.99 per 100 MB. Now I have to keep okaying getting nailed for $7.00 every 100 MB? I am paying $40.oo a month just for 1G...Freedom offers 10 G for the same price...guess where I am heading...
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Ken MacLean

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Posted 9 months ago

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Goran, Mobile Master

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That was a single day offer to port over that was a retaliatory measure. I heard that in rare cases you can get their retentions to give it but that's all. But yes I get the spirit that they offer far more data for the same price. If they work better for you then do what is best for you. You could have always gotten a larger data plan with koodo rather than consistently paying overages as well.
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Allan, Mobile Master

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Also remember that freedom works in zones. If you arent part of their "Home" network then it'll get pricey for you.
(Edited)
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Ken MacLean

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I am in Toronto so I am fine. Whatever profit monger came up with your new ghastly overage rate is going to cost you guys business. No longer a consumer friendly option.
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Camilo_A

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Hi there!

Virgin: 
  • Data use over what is included in your plan is $7/100 MB.
Fido:
  • Overage Rate : $7/100 MB
Freedom: Have you ever wonder why only this company offers such a low price?

Take a look at the other plans that Koodo offer to determine the right fit, like this you will be able to use your phone wherever you go without limitations!

Enjoy!
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Ken MacLean

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There is no justifying such a large price increase, and only explanation for exact price matching amongst competitors is collusion.
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Goran, Mobile Master

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I myself think that it's way too high but it is what it is. Do whatever is best for you.
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Cory

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Freedom is cheaper, yes. BUT, and it's a no-go but for me.....their home coverage is spotty. I am in Vancouver, and I have friends on Freedom. They keep telling me that their new LTE network is great...when it works. Their coverage is still spotty, even in major downtown cores.

I personally could save ~$20 a month for the same data I have now (6GB) if I switched to Freedom. Notice how I am still here? It's because I like 100% network coverage and the reliability of the Koodo/Telus network. I am also happy with Koodo service/staff.
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Ken MacLean

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I was satisfied too...for years...till they arbitrarily decided to start ripping me off for data...on my previous plan I had an extra 250 MB...for $5.00...so in a couple of months $7.00 for 100 MB is the going rate? 350 % increase is unjustified...
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Mayumi, Mobile Master

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You get extra 100 MB for $7.00 if you text back "yes".

They also give you option to login to SS  (just click the link), and give you better rate of choices of 300 MB for $10 or 1GB for $20.

It's still more expensive than your old plan's overage rate, but it's little better.

TBH, I don't like their overage rate neither and I believe it's gouging ppl. So, I don't usually buy extra data unless its really necessary.

If you switch your providers, then make sure check their overage rate and coverage area too.  And/or  keep eyes on Koodo( or any providers) for better promo plans.
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Ken MacLean

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They have already nailed me for $28.00 in four extras...good customer service would have converted the costing automatically. I have been on the site and was never offered those other pricing options
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Mayumi, Mobile Master

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You must received text like this when you reached your limit. And my overage rate is $10 for 100mb
(Edited)
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Dennis, Mobile Master

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I think these options only show for those on the Shock Free Data plans
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Mayumi, Mobile Master

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Ok. I edited my comments and they removed pics...
I'll try again.
You must received text like this when you reached your limit. And my overage rate is $10 for 100mb



You will see those choices after you clicked the link



I believe he has SFD since he changed his plan after April.
(Edited)
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Mathieu, Mobile Master

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Ken, did you take a look at Public Mobile? It's all pre-paid so there are no overage rates and you're able to build a plan to exactly what you need it to do.
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Dennis, Mobile Master

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The new plan overage prices do suck.  Thats why I am not changing from my current grandfathered plan.  Getting hit with 1 time of overage fees on my old plan makes up for the fact it is a few dollars more expensive when comparing overage prices
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Ken MacLean

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and again you now miss the point. I only got the 1 GB option the first time. Afer that it was always just the 100 MB for $7.00, and once I approved it 3 times and got to $21.00, any reputable supplier would automatically convert it to 1 GB. Instead Koodo chooses to rip me off. Keep defending your shitty company...If your words meant anything my account would be fixed already...
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Mayumi, Mobile Master

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"I approved it 3 times and got to $21.00, any reputable supplier would automatically convert it to 1 GB. Instead Koodo chooses to rip me off. "

I don't know which company does converting your overage like that. But you approved it and got charged. That's not rip off.

You should check plan contents even if the said you were getting a better deal, And you are the one changed your plan...
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Goran, Mobile Master

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Sales people will up sell usually. At the end of the day it'd up to you to decide if you're getting a worse deal or not.

I'll say it again you do what works best for you. Better a act quick RE Freedom if you go ahead. The rumoured new plans are less good.
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Cory

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That is a lot of plans. I just hate the home/away crap. No thanks.
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Dennis, Mobile Master

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I wish the government would have regulated a period where Freedom could have used the away network for free or a low flat rate for X number of years so that they could build up their national network
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Ken MacLean

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This is the only option I am being offered from the self help site...and again why can't I communicate with anyone in customer service to get them to fix this? Cuz Koodo can't afford employees???

Turn your data on
Continue at your pay-per-use rate $7 for 100 MB; additional talk rates $0.50 for min

Continue Cancel
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Derek Aleixo

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I used to be with Koodo Mobile since 2008. Yes, since they opened their doors!. I went through their bumps on the road without any complaints. As of Dec 2017, i decided to change up my plan to something new but showing them the other offers available (eg: freedom mobile). They would not give me a cent cheaper or any  perks to keep me as a customer.  It just goes to show these companies really dont care about customer loyalty (not even singling out koodo anymore). friends, bounce around, these guys dont care. Find the best deal and run, switch around.

I hope koodo is reading this... you used to be good. You used to be the company where people would run to when the "big 3" would screw you over. Your now one of them. Thanks for making me feel like a loyal customer (not).
FYI: i changed to a provider who actually would give me a discount. Freedom Mobile. Their services are great and affordable. Ever since Shaw bought them out, everyone has full canada coverage depending on the package. Iam sure most would be satisfied on what they offer now.
(Edited)
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Paul Deschamps, Mobile Master

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Don't you still have to be within a Freedom zone to have coverage under your plan or do try have plans that allowing roaming on outside networks at no extra cost now?
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Dinh, Mobile Master

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@Derek: If you were with Koodo for that long, your plan was properly a good plan already.

If you were looking to change to 10GB $60 then you were late. I don't think you should blame Koodo at this point. The promo was well publicized with offers from all
carriers.

Enjoy your new carrier and move on, cheers
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Derek Aleixo

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Agreed. But you would hope that loyalty would have a factor in keeping your business.
In any business keeping your customers happy should be number 1, especially long time ones. Heck they were the ones who supported first.
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Sophia, Mobile Master

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True, but sadly this is not the case with cell providers. The solution is to give them the loyalty you are given from them.
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Derek Aleixo

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Yep. Sad. Lesson learned for sure.
Coming from a business background you just feel disgusted. But hey... Business right?
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Derek Aleixo

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If you subscribe to their Canada wide plans, your covered Canada wide. It still has the home / away situation. But with the Canada wide your plan has actually 2 parts. What you have when your at"home" and then your plan when your "away".

So when your at home you have a ton of data and voice. When you start getting into the partner/away you jump on your other plan.

I have there Canada wide 50 and when Iam home I have 10gb of lte service and unlimited voice and text to Canada and us.

When I go up north (away / partner) . I have 40 hrs of talk. Unlimited text within Canada and 500mb of lte data. After 500mb your throttled to 3g speeds and I don't notice any speed issues. But Iam not watching Netflix . GPS, web access emails etc. No problems.

Haven't had an issue with coverage or dropped calls.
Only issue would be if you end up jumping from home to away your call will drop as it's jumping networks.
Had it a few times driving up north but I just call back as I know it's expected.
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Paul Deschamps, Mobile Master

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Wow thanks might have to check them out now since Public Mobile is raising my bill another $2/month for no damn reason and this is the second time they've done it. Thought they were like Koodo and couldn't just change the price of your grandfathered plan but I guess not, I guess they can change it to whatever they want, would like to get away from anyone associated with Telus for the principle of them doing such a shady thing tryin to force me out of my grandfathered plan and suggesting I switch to Koodo.