New data plan is not working

  • 2
  • Question
  • Updated 2 years ago
  • Answered

I got a plan to include data for my daughters 5s iPhone. The data is not working.

Phone was restarted

Cellular data is turned on

reviewed setting to ensure cellular data is on for different aps

What is the problem?

Thanks

Photo of Sherry

Sherry

  • 140 Points 100 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 2
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
Although things should start working right away after a plan change, it's not unheard of to have to wait 24 hours for everything to start working properly. When did u change plans?
Photo of Sherry

Sherry

  • 140 Points 100 badge 2x thumb
I changed my plan on Thurs of last week.
Photo of Bernard

Bernard, Official Rep

  • 75,524 Points 50k badge 2x thumb
@Sherry you called a few days back to cancel your account. Also, even if it was active there is data block on the account as per your request when you originally activated the line.
Photo of Sherry

Sherry

  • 140 Points 100 badge 2x thumb
I do not see an option to remove the data block in my add ons sections. The only option I see is to activate it for $2/month.
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
The old data block cannot be removed via Self Serve. I tried to do so for my wife, but it wasn't showing as active. I was able to get it removed by calling in.

Bernard, is there an option to do this via email or will she have to call in?
Photo of Sherry

Sherry

  • 140 Points 100 badge 2x thumb
Thank you Ivan for the clarity.

Koodo- This process is getting quite frustrating. Since you can see my account can u not just remove the block? The other day I sat and waited for an hour and 20mins, now getting a data block removed is taking days because calling in costs money. What exactly needs to be done to get the data working and remove the block? I'm now paying for a plan that is not working.
Photo of BobTheElectrician

BobTheElectrician

  • 61,556 Points 50k badge 2x thumb
Some people apparently were told to do the un-block by sending a private message to Koodo on their Facebook page.
Photo of Bernard

Bernard, Official Rep

  • 75,524 Points 50k badge 2x thumb
@ Ivan, thank for the heads up, wee need to fix that! In the meantime, via email (authenticated by logging into self-serve) or better yet via Facebook messaging it can be done.

This conversation is no longer open for comments or replies.