New customer fail.

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  • Question
  • Updated 7 months ago
I was on hold for 2 hours yesterday and then my call got dropped, I assume it was because your business hours had ended and you just cancelled the queue. My number was ported away from Eastlink at 6pm yesterday and its now 10am and I still have no service. The port must have worked because my Eastlink account is no longer active. This is not a great start koodo.
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Delon Van de Venter

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Posted 7 months ago

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Erwin

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There was an overwhelming response to the promo plan at Koodo. You are not the only one, it is Canada wide. They are working on activating everyone soon.
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Delon Van de Venter

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I understand that it busy, but then why not tell me that BEFORE porting my number away from Eastlink. Why not say, "Hey, we're slammed at the moment, come back in a few days once we've caught up" Now if I try go back to Eastlink I wont get the same deal again, and will ned up paying more than before. I wasnt trying to get the $60 10GB plan.
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David, Mobile Master

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Porting takes a variable length of time, depending on the carriers involved. Fourteen hours is not unheard of.
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L Ding

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Same here. New customer joined yesterday, and lost phone services since join. Has been waiting for 19 hours, still no services. Horrible! Regret for switching to Koodo
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Delon Van de Venter

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I went back to the kiosk today, after waiting for 18 hours and still no service. The guys there set me up with a temp number and ported a 2nd number over for me in minutes. Still no sign of service with my original number that was being ported over....