New charges in my bill for data without exceed it

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I have new charges in my bill this month for data about $265 but I didn't exceed it or authorize that charges, actually I have no clue what is this about. Can anyone help me with that?
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Claudia Mesa

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Posted 6 months ago

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Pedro Echeverri

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Do you have any other lines on your account? Or could you have possibly turned off your shock free data?
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David, Mobile Master

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Have you reviewed your PDF invoice downloaded from Self-serve? It will have the details, and you can then ask more questions either here, or of Koodo directly.
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Erwin

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Hi Claudia,

Unfortunately, we are just like you, customers. We don’t have access to your account. You’ll have to either visit a Koodo store or contact Koodo through Facebook to review your bill.
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Bernard, Official Rep

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@Claudia, the charges on all 3 lines are not for data. This is what you see on your invoice:



It looks like you used Boku which is a mobile payment application for purchases of products and services:
https://en.wikipedia.org/wiki/Boku_mobile_payments
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Claudia Mesa

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Yes, that’s exactly what I see in my invoice, but I didn’t buy anything, any app any service nothing, so in that case, what can I do??
(Edited)
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Claudia Mesa

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Thank you so much guys for all your replies!! I’ll contact Boku to get more information about this!!!
This just happened to my sister who is also with Koodo. All 3 phones on the account were charged by boku. The family has NO idea what this is and it’s the first time any of us heard of boku. It says that it was for events all different times and dates. Best thing is one of the phones is broken and is not usable what so ever. We even have the screen shot from our Koodo bill that there was no activity on that phone other than the boku charges! Charges were over $300. So there is obviously some kind of scam going on and Koodo needs to investigate this.
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Allan, Mobile Master

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Boku is just a carrier billing company. You can try this link to figure out what the charges are for.
https://boku.zendesk.com/hc/en-us/art...
That is the link to boku and it’s asking for us to sign into our account. That’s the thing ... we do not have an account!!
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David, Mobile Master

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Then you will need to take up the issue e of charges with boku, as they have created the problem for you.