New Cell Phone User Disappointed

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  • Updated 3 weeks ago
I am over 50 and have been reluctant to get a cell phone. I finally made the leap on March 18 in order to keep in touch with a struggling family member. On day 9, my new phone died. I took it back to Koodo in the local mall but I am totally out of luck. They agreed that it was dead, but because I did not have all my packaging they will not take it back. They can send it away for repair but not until 30 days has passed, so 3 more weeks. They told me I could buy it out for the $240 I still owe on the phone. Good thing my son was there - I thought I was going to faint. I felt sick. How could I fall for this? I wish I never got a cell phone. Should have trusted my instincts. :( 
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Mary Fletcher Harris

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  • sick and defeated

Posted 4 weeks ago

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Allan, Mobile Master

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https://www.koodomobile.com/help/retu...
"Return your phone in its original condition to the place you bought it from, including all original packaging, parts, and a copy of your receipt."

You should be able to least get it fixed via warranty. If the Koodo dealer won't help you with that then you can contact the manufacturer directly.
(Edited)
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Yuliana Stadnikova

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It is very unsupportive of Koodo to not want to help a customer out. Why would they create made up reasons for not helping someone who clearly needs a phone as a simple communication devise? 
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Allan, Mobile Master

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They aren't made up reasons. As I showed in the link above, returns need all original packaging and components.
As for the 30 days rule, I haven't personally heard if it but I could be wrong.
In the end, Koodo acts as a middle man when doing repairs so contacting LG would accomplish the same thing anyways.
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David, Mobile Master

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If the store where you purchased the phone won’t accept the return of the phone due to packaging not being present, there should be no reason not to help with a warranty claim. Ask to speak to the manager.

As for swapping packaging, that may not be possible, as the barcode on the box is unique to the phone it contains, which may cause difficulty with inventory systems.
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Dennis, Mobile Master

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There is no 30 day rule.
Here is the warranty and repair link
https://www.koodomobile.com/help/warranty-and-repair-policy
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Dennis, Mobile Master

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There is no 30 day rule.
Here is the warranty and repair link
https://www.koodomobile.com/help/warranty-and-repair-policy
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Laurie

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I agree - total bs to not accept the return without original packaging. I have never been asked for original packaging in all my years except for once - Radio Shack - never went back. Are you suppose to hang onto your boxes for a year if you have a year warranty. I would need a room dedicated for boxes. Barcodes are also on the receipt - they should be able to work with that.
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Allan, Mobile Master

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You don't need the box for warranty claims/repairs. Just for the 15 day window for returns.
And I hang onto my boxes. Fun fact, most electronics sell for much more with their original packaging. I once had someone offer me $30 just for the box for my phone.
Hello everyone! I want to thank you all for your supportive comments. I have a great update for you. The manager at our local Koodo outlet emailed me and told me that he had managed to contact the right people, and had explained to them about my situation. He told them about how I was completely new to the cell phone world, and how I had the extremely bad luck to get a dud phone etc. Long story shortened, I got a new phone! The back of the workers' shirts say "Choose Happy" and now I know why! Very pleased now.