New cell can't read sim card

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  • Updated 2 years ago
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Tyna Myre

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Posted 2 years ago

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Shay

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What sort of phone is it and is it from Koodo?
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Tyna Myre

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I have a Samsung Galaxy S3 and I just bought a Samsung Galaxy S5. I bought it second hand from a friend. I don't know if he was a Koodo client though. Sim card is the same but I wonder maybe it is locked by network provider?
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Tyna Myre

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It says Unregistered Sim in the new cell but it works in my old one
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Shay

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I think it may be from a different provider maybe ask him,

the phone might need to be unlocked


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Tyna Myre

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Can Koodo unlock it for me? I got everything else to work on it.
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rikkster, Mobile Master

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Yes, Koodo can unlock your S5 for you, I think the charge is $35. Or you can go online and look for a third party unlocking service. In most cases, it's cheaper to go that route.

http://www.cellunlocker.net/samsung-u...
(Edited)
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Chad Burr, Mobile Master

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Are you using your sim card or the one that was already in the phone?
(Edited)
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Tyna Myre

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My S3 is working good, it's the S5 that is not. I transferred my sim card from my S3 to my S5. It works in my S3 but not in my S5. I will go have it checked tomorrow. Thanks
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Tyna Myre

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My sim card
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Chad Burr, Mobile Master

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Check the website I listed below.
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Chad Burr, Mobile Master

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o try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

Goto this website
http://www.protectyourdata.ca/check-t...

Find your imei and enter it on the website.

. Are sure your device hasn't been listed as lost or stolen.

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free
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Tyna Myre

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I just checked with the imei number and it says this device is on the blacklist and reported lost or stolen. What do I do now??
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Chad Burr, Mobile Master

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Ask your friend if they reported it lost. If they did they can report it found and it will work agaib
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Tyna Myre

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I just spoke to him and he said he found it in a mall parking lot.
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Chad Burr, Mobile Master

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Is he willing to give your money back? He should have just turned it in to a koodo kiosk.
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Tyna Myre

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So he tried to sell me this cell that he found. Not cool. I am not impressed!
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David, Mobile Master

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A friend?!?!?  I'd be hard pressed not to involve the police. It wasn't his to sell, and he represented it as something it was not.

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