New Boosters are not being merged into current balances and now show two different files for each. Also using new booster while has balance.

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  • Updated 6 months ago
This is the first time that when I added more data and talk, etc. they became separate items and now the usage is coming off the lastest purchases rather than merging them as before over the last three years. Why aren't they showing the additions on the original amounts so you have one total and not two sets being reduced. It is hard to know just how much they are taking or if it is being taken fron two accounts. Come on Koodo, get it together and give us one total showing the additional purchases as an increase in each category
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Gloria Taylor

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Posted 6 months ago

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Paul Deschamps, Mobile Master

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Hi Gloria, Koodo had a bonus Booster Dale not too long ago is it possible you purchased your boosters during the double booster event? If so this would explain the two different booster graphics.
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Gloria is referring to the prepaid self-serve usage summary, which shows separate totals like this:

Some people prefer to see separate totals but it would be good to have an overall total too.

When you call in to *611, though, it tells you the total remaining for all data and talk boosters, not split up like this. 

Funny thing about *611: at the beginning, it says my base plan will top up at 2 AM Eastern time on January 31, but after I enter the PIN to hear the usage detail, it says it will top up at 6 AM Eastern time...
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Paul Deschamps, Mobile Master

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Yeah it's using the one booster and the original non double booster isn't being used until the double booster is used up. You still only need to keep track. Of one booster as the second one isn't touched until the one that's being used is used up.
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Gloria Taylor

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  • Current Booster Add-on(s)
  •   Amount Used Bonus Data Booster 2GB
    82.744  /  2048 MB
    Bonus Talk Booster 1000
    18  /  1000 MIN
    Bonus U.S. Roaming Data Booster 1GB
    0  /  1024 MB
    Bonus U.S. Roaming Talk Booster 500
    0  /  500 MIN
    Data Booster 1 GB
    848.135  /  1395.053 MB
    Talk Booster 500 Double
    777  /  2000 MIN
    U.S. Roaming Data Booster 500 MB
    0  /  500 MB
    U.S. Roaming Talk Booster 250
    0  /  250 MIN
    U.S. Roaming Text Booster 250
    0  /  250 Unit
I have over time purchased new Data as I don't use that much and so the older Data Booster lower down is the one that was being used.  The Talk Booster lower down is the original from 2 years ago.  They don't expire and so I wonder why my new boosters are also being used NOW>   hard to tell what is being charged when they both seem to be active.
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Lily Ellis

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I wish they would separate the Canadian and U.S. boosters. They have them co-mingled and it is confusing to quickly look at.