New activiation, can only receive texts from Koodo

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  • Updated 3 years ago
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Background:
I activated my pre-paid account yesterday (on my blackberry z10). I received a text from Koodo saying my card is registered.

Also, I can send and receive phone calls.

Problem:
No one receives my text messages and I can't receive text messages from anyone else.

Things I have tried:
- I have tried removing SIM card, battery and restarting phone
- I have tried turning on/off Airplane mode
- I have tried re-registering phone with Blackberry

Since I can receive text messages from Koodo, I don't believe it is a problem with my phone.

Thank you,
Anne
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Julie R

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Posted 3 years ago

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HippieLongstocking

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Hey Julie!

Just give customer service a call for troubleshooting. No you will not be charged $5 for help :D
1866-995-6636 (if you can try not to call from your cellphone as they will require you taking out battery and sim etc.)

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