New Account / Over data already?

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  • Updated 3 years ago
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My first smart phone. I was in my MIL house using her WIFI but I then got a notice and charge that I was already over my data limit. What did I do?
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Connie Rota

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Posted 3 years ago

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Sophia, Mobile Master

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Well based on your information we don't know what you did :) How much data do you have on your plan? What phone do you have, and what settings to prevent using data did you enable?
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Connie Rota

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S4 . Only have 50 mb plan because I intended to only use while on free wifI. I think the mobile data was on from factory. Just because I hooked up to wifI in house I presumed I was using that. Does one always have to go on and manually disable mobile data to prevent charges
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Sophia, Mobile Master

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Sadly, 50MB is NOTHING, you can burn through that in minutes if you are not careful. I am very frugal and on WiFi most of the time, and I have never managed to use less than 80MB per month.

You are best off to untick mobile data in your settings at least until your usage cycle resets... and then go through every app and setting to update on WiFi only.

Frankly, 50MB is horrible and I can't believe Koodo even offers a plan like that :(
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BobTheElectrician

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How recent is your Koodo contract? Maybe this will help....

http://community.koodomobile.com/kood...

For future reference, to make the best use of data:

http://community.koodomobile.com/kood...
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rikkster, Mobile Master

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To answer your question Connie, yes, of all the Android devices I've ever owned going as far back as the Samsung Galaxy Gio, mobile data was turned on by default from the factory. Mobile data will also re-enable itself if you ever decide to perform a factory reset on your device. To prevent accidental data usage, it's best to leave mobile data turned off.

Since this sounds like you're relatively new to the S4, you may want to give Koodo's customer service department a call and explain that this is your first smartphone. You can reach customer service by dialing *611. I can't make any promises or guarantees, but they may see your side of the story and offer a little leniency by reinstating your 50MB of data.

I agree with Sophia's comment that 50MB of data really doesn't go that far these days unless you are ultra conservative with data and use Wi-Fi exclusively.

Customer Service: Dial *611 from your smartphone or 1-866-995-6636 from a landline.

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