New account, new sim, koodo phone still not working

  • 2
  • Question
  • Updated 1 month ago
Photo of Jason Paul

Jason Paul

  • 80 Points 75 badge 2x thumb

Posted 1 month ago

  • 2
Photo of Mats

Mats

  • 24,504 Points 20k badge 2x thumb
Where did you get the phone from? Seems like it needs to be unlocked from the carrier it was purchased from.
Photo of Robert

Robert, Mobile Master

  • 109,424 Points 100k badge 2x thumb
Look like the phone connects to the network though, is that possible if the phone is locked? 
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Hey Jason,

Did you purchase this phone carrier-attached by any chance? If the answer is yes, you can contact the original carrier to unlock the phone if it's locked. 

Hope this helps!