New 55 3G data plan got reverted back

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  • Updated 1 year ago
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2 days ago the plan i upgraded to 55 with 3G data got reverted back to my old one minus my 10% discount. My data has been shut off from Koodo's side (and yes i checked all my settings and put another carrier in and it worked) Now i have been waiting for 1 hour and 22 minutes on hold and am about to go to Fido as they have the same plan offering right now. This is insane.
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Martin Surm

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  • let down after being 13 years with Koodo / Telus

Posted 1 year ago

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Dennis, Mobile Master

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How did you upgrade your plan?  On self serve or at a kiosk?
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Martin Surm

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Self Serve 
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Martin Surm

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I don't use facebook. Yes really.
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Martin Surm

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They don't have that plan anymore it doesn't have the 3G of data attached to the 55 plan as it expired yesterday. 
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Dennis, Mobile Master

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Then your options are to message them on facebook for a quicker reply or wait on hold.  Those seem to be the only options.  You can create a fake facebook profile if you want
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Martin Surm

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Just got a hold of someone after 2 hours. They can't resolve my issue because Tech is tied up and they will call me back in 2 hours lol. What a joke. If i don't hear back by today first thing tomorrow morning I'm switching to Fido. Can't last that long without data since I'm dependent on my emails for work. Thanks for trying Dennis. Cheers!
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Martin Surm

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I got a call back, they can't do anything for me because the plan is now expired so now i am waiting again on hold for the supervisor... Heading to Fido. 
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Martin Surm

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Still on hold - my whole life i have never been on hold this long.
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Ranjan, Official Rep

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Hi Martin, was just reviewing the notes on your account to see if I could assist. Looks like the plan issue was resolved last night as you've been switched to the $55 3GB plan. It appears that your original switch was never captured/took effect for some reason. Did you get a confirmation email when you switched back in Dec?

The tech issue seems to be completely different (issues with your data not working intermittently, tried a Friends SIM that does work, etc.) Note says you advised you will call back at a later time and asks that you be transferred directly to tech support. Let us know if you have other questions/if there's anything else we can help with.
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Martin Surm

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Hi Ranjan,
Richard saved a customer for Koodo. Only took 2.5 hours of waiting on the phone. I will be calling tech support today to resolve the data when i have some free time. Telus sim worked perfect on my phone so i know its koodo specific problem. Thanks for the follow up.
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Ranjan, Official Rep

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Hurrah for Richard :) Glad we were able to help, despite the bad start.
Let us know if there's anything else we can assist with.