Never switched to Prepaid, received email that I did?

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  • Question
  • Updated 3 years ago
  • Answered
Why did I get an email saying "Welcome to Koodo Prepaid" when I've never been Prepaid and I have had a monthly bill since December 2010? My tab isn't in the negatives anymore as of last bill if that has something to do with it?
Photo of Caila Seeley Stevens

Posted 3 years ago

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Photo of Curtis


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Official Response
Hey Caila,

Sorry for the headache, that email was indeed a glitch. We're investigating the source right now. You can ignore the email.

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