Never authorized auto credit card payment

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  • Question
  • Updated 2 years ago
  • Answered
Hello everyone, 

I just found out that Koodo has been charging my credit card automatically, I NEVER use automatic payments without me looking over the bill first. How do I remove my credit card? 
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Daniel Chow

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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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You'll need to call in to stop automatic payments.
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Chadwick, Mobile Master

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You should call ASAP so they can fix it. Also they can check what date it was activated and if they say u set it up over the phone, they can pull the call to verify.
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Daniel Chow

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Thank you, removed! 

I assume I inadvertently signed for it when I bought the phone. 

Thanks for the prompt response! 

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