Network unavailable

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  • Question
  • Updated 4 years ago
  • Answered
Samsung Galaxy SIII Kicked off the Koodo Network and now when I go into Network Settings it doesn't even find the Koodo Network...I tried calling in and they refreshed my network on their end but it's still doing it..they can't even call me back... Any ideas ?
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Carla Killam

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Posted 4 years ago

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Dennis, Mobile Master

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You make sure your 3G is on?

Try pulling the battery and sim for a few mins and try again.

Try another Koodo sim to ensure it is a not a SIM card issue. Or try your sim in another phone.

make sure airplane mode is not on.

Backup and perform a factory reset
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Chad Burr, Mobile Master

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Network selection should be Wcdma\gsm auto
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Carla Killam

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It is that selection
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Dennis, Mobile Master

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I think it's time to Try another Koodo sim to ensure it is a not a SIM card issue. Or try your sim in another phone.
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Chad Burr, Mobile Master

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And you did check the 2G thing right?
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Carla Killam

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I don't have a 2G option but after 2 network refreshes on Koodos end it seems to b working again for now lol... THANK YOU for all the helpful info tho :-)
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Adeel Salman

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Is it a white one. When did you get it.
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Dennis, Mobile Master

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Also did you do any recent OS updates?
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Carla Killam

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It's a blue one I got a few months ago at Koodo... I've tried powering off... Removed battery and SIM... Turned airplane mode on and off again...Last OS update was a month or more ago
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Adeel Salman

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Have you tried getting your sim replaced?
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Adeel Salman

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What exactly is your location?
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Carla Killam

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After 2 network refreshes on Koodos end phone seems to b working again...thank you for the tips tho :-)

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