Network problems in Sparwood BC

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  • Updated 5 years ago
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My phone isn't connecting to the service at all. I'm wondering if a towers down or something because it was working fine yesterday when I went to bed. Sometimes it will connect for 30 seconds with only one bar before bumping me off. Any help would be fantastic
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Sarah Sauerborn

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Posted 5 years ago

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Photo of MatB


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Powercyle, pull battery SIM, search network manually , see if other koodo users are affected In your area before assuming tower failure .
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Gina Cowden

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I too am in sparwood and have no service
Photo of Yannick


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Hi Sarah, we did have a known issue in Sparwood but it's resolved now. Can you power cycle your phone and try again? If it still doesn't work, give us a call at 1-866-995-6636 from a landline, #6. Thank you!

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