Network problems

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  • Idea
  • Updated 4 years ago
  • Not Planned
Be a great idea to text customers of major outages, like now....I've been without service for two days, and had to drive 30km to a store to find out there are issues on the West Coast. That is brutal. I see data comes on once in a while...would save me the trouble of wasting all day wondering if it is my phone.
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Melli MacMillian

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Posted 4 years ago

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Melli MacMillian

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Also, a posted notice on your website would be helpful and an ETA OF WHEN IT WILL BE FIXED.
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Chad Burr, Mobile Master

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Mello, if there was a major outage and they sent you a text you'd never get it.

What phone do you have and what message do you see that makes you believe there is an outage.
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Curtules

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I don't think Koodo wants to advertise when and if there's an outage. It might be convienient, but I doubt they'll do it.

As far as an ETA is concerned, unfortunately no one is given an ETA because there's no way of actually knowing when the issue will be fixed. Koodo's responsibility is to fix the issue as quickly as possible and you can bet that's what they're doing. But to give a timeline would set expectations and if those expectation can't be met customers will be even more annoyed.
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Chris Petersens

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There is no major outage. Otherwise this forum would be flooded with people complaining. It maybe just your phone or your account that has some issues.
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Melli MacMillian

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I hate misinformation...there was a major outage. Google it.
BC Hydro does it, so why not a telephone company. Unfortunately, I have become dependent on my cell as I live in the woods. My Internet, texting and telephone.

BTW - it wasn't my phone. Easy for city folk to find out if outage, but in the sticks, you have drive somewhere to find out.
And Koodo, I will be expecting a refund for being out for two days.
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Curtules

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I'm sorry to hear of your issue. Again, if Koodo is experiencing an issue in your area, their responsibility is to fix it as quickly as possible.

As per the service agreement you signed:

"Are there any warranties on my Koodo service?

Since wireless telecommunications are delivered by radio waves, they are subject to factors that cannot reasonably be controlled. For this reason, Koodo does not guarantee timely, secure, error-free or uninterrupted service or that you will always receive your messages or data. To the extent permitted by law, legal warranties and conditions (implied or statutory) do not apply to the service."
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Melli MacMillian

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If I don't get two days worth of reasonable service, I won't pay for it. That same argument about radio waves could apply to BC Hydro...they don't deliver power I don't pay.
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Chris Petersens

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I did google it. :-) Nothing came up.
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Melli MacMillian

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They can send data to us in an outage (intermittent, rolling outage), else our cell phones wouldn't be able to call emergency services.
Should be a system to alert it's customers if there is a problem. Having an outage that I know about is one thing, but spending all day screwing with my phone, thinking it is the problem is another...
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Curtules

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Actually, Emergency services are their own seperate system, you can even call them without a SIM in your phone. So no, they couldn't inform you. However, your example about BC Hydro is different as lives actually rely on electrical services. While your Koodo account, for all intents and purposes, is a luxury service.
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Melli MacMillian

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Unfortunately, the cell phone has become a landline for many, and that isn't considered a luxury.
At any rate, letting us know, by whatever means would be infinitely better than keeping us in the dark like mushrooms. Like I said, if I knew it was an outage, c'est la vie. I could stop messing with my phone and get on with life. But with intermittent and odd reception (full bars, no data or no bars and yes data), one can't help wonder, is it my phone, should I take it in...but I can't call out. Then I wonder if anyone can call me. So much for work. My time is money, and these past two days have been a colossal waste.

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