Network issues?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I have been on the Koodo network for 3 months now. Before this I was on the Bell network for 10 years. I am getting missed txt messages, unable to connect to the network errors, and issues with 1 800 numbers. These issues are all frequent. My phone is brand new and a I5S. I have confirmed there is nothing wrong with my phone, it is the network.

Please advise
Photo of Jason Walsh

Jason Walsh

  • 100 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
What part of the country are you? It maybe coverage rather than actual network issue. Phones make a difference too. 2 different phone from the same provider in the same exact location often show signal bar strength. Bell/Telus/koodo share networks in different provinces hence the location question.
Photo of Jason Walsh

Jason Walsh

  • 100 Points 100 badge 2x thumb
My phone I5s should not have trouble making 1 800 calls. I have tested with other i phones on other networks. My father has a samsung and is in London Ontario. He has the same 1 800 issues. Its connects and about 2-3 minutes in the voices fade and then disconnect. I am in Victoria BC. Bar strength is always high, again I make sure to test with friends who are on other networks.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Ok, if bar strength is high than it's likely a phone issue (network settings) not the network. Victoria has 4G LTE coverage and koodo runs off Telus' network which is considered very good.

http://help.koodomobile.com/coverage-...
Photo of Jason Walsh

Jason Walsh

  • 100 Points 100 badge 2x thumb
The 1800 number issue is common over different brands of phones in different parts of the nation. It is not my phone.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Ok. Nothing I could find on the net that suggests calling 1800 numbers is a "common" issue. No other thread here either. I have no problems calling them. So, for now it remains a bit of a mystery.
Photo of Jason Walsh

Jason Walsh

  • 100 Points 100 badge 2x thumb
Yes my father in Ontario on a samsung galaxy has the same issue. He called it in 6 months ago and apparently there was a ticket generated. 6 months!....... I might think it was the phone if it wasn't happening on both an I phone and a galaxy.

It is a total mystery
Photo of Yannick

Yannick

  • 43,998 Points 20k badge 2x thumb
Hi Jason, you should give a call to our technical support so we can have a look into it. Technical issues can happen and the more info we get, the better we can resolve them and ensure it doesn't happen again. You can reach us at 1-866-995-6636 from another phone, option #6. Thank you!

________________________
If you see a good answer, give it a star.
Photo of Josh Beltran

Josh Beltran

  • 100 Points 100 badge 2x thumb
i tried 5 different phone same network koodo. still having a problem in calling
1-8** no. i cant even call technical support. and on top of that i went to koodo where i bought out phone, they just told us that they cant do anything and i'm on my own.

Please advise
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
Have you reset your network settings?

settings > general > reset > reset network settings (WiFi passwords will be lost)

This has always solved any network problems I've had when using an iPhone. In the one case where it hasn't (was unable to open WiFi hotspot), Apple replaced my phone under warranty.

This conversation is no longer open for comments or replies.