Network problems with iphones.

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  • Updated 4 months ago
Hello! I live in the area of Granby, Qc, Canada and I lost the network today. I cannot receive or make calls at all. I rebooted my phone and tried different things and still nothing. I also made all the necessary updates. I have a iphone 5s. Is there any network problems in my area? The phone of my wife has the same problem and it is a iphone SE. Thank you in advance for answers.
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Michael Ferland

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Posted 4 months ago

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Goran, Mobile Master

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Do you know anyone else in the general area with issues? Do you still have no signal?
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Allan, Mobile Master

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Have you bills been fully paid such that you don't have any overdue balances?
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Michael Ferland

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Apart from my wife, I don't know anyone else with this problem. All our bills are paid on time, we have pre-authorized payment. Yesterday I could not get to my voicemail, today I can but I still cannot make or receive calls. Same thing for my wife.
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David, Mobile Master

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Do you have one account or two? If a joint account, I expect something account related, rather than network related. Also, that no one else is asking, again suggests it is not a general network issue.  Contact Koodo to see if something has unexpectedly occurred with your account.