Neighbors Getting Charged Long Distance Fees When I Call Them Or They Call Me

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I live in a rural area. There is one cell tower that my phone works off of 15km away. The next tower is about 60km away so I cannot even connect to that. So, How come when I call my neighbor 50ft away, they are getting charged long distance fees. Same goes for when then call me. I have the Canada Wide plan so I of course have no charges. This never used to happen, but now it does?
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Ryan

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Posted 2 years ago

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Chadwick, Mobile Master

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If you have a local number, and they're the ones being charged long distance chargers, its their plan and their provider that needs to questioned. Unless they are with Koodo. If they are, have them call in and explain their situation and maybe they have the wrong area code or maybe their account was provisioned incorrectly.
(Edited)
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BobTheElectrician

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Your actual number is probably not local to where you are situated according to landline rules. 

I have moved several times and have a 514 area code number that is not native to my home at this point. In my neck of the woods within a 1/2 hour drive, you can hit 2 different 450 zones and one 819 which will not be local calls to those who place them, and a 438 some of which will be, as well as some 514 that won't!

If it's critical that your calls be local to your incoming contacts, consider a VoIP service that offers continent-wide inexpensive forwarding for a few dollars a month. I have a 514 number registered with my service, as well as an 819 and a 928 (US calls) so my important contacts can call at local rates.

Folks will get tired of spending long distance $$ just to talk to their soon-to-be-forgotten next door neighbour.  I consider my $8 a month well spent.
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Ryan

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No one's plan has changed. No numbers have changed. No one has moved. These calls have been local for the 12 years I have owned a cell phone and none of them have ever been long distance. My son has a bell phone. Works off the same tower. And all of his are local calls. No LD charges. This just began happening this month. I already have VoIP and because I am rural, there were no available local numbers to me. So even with that, everyone I call local to me gets charged long distance too. Because the closest number I was able to pick is 220km away from here. But I am more concerned about why these calls, that were always local with my cell, are now getting everyone charged long distance fees
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BobTheElectrician

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You could try Koodo's new home phone, provided they can accommodate you with a local number.

https://www.koodomobile.com/wireless-home-phone?INTCMP=KMNew_PhoneListingBTN_WirelessHomePhone_Learn...
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Ryan

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Can that be used on an exsisting cell plan? Or is it an additional $20 per month plus my cell plan/bill. I already have the Bluetooth Phones in my home as well. So I can switch between ooma and cell. Ooma is $4 a month. But I'd get rid of ooma if the hub can work off my plan I already have?
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Chadwick, Mobile Master

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(Edited)
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Ryan

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Crap. Had I seen it before I got rid of my home phone and lost my number. Then got ooma. I would have considered it for sure.
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Chadwick, Mobile Master

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Its a great concept. And it can be taken anywhere that u get cell signal and have a power outlet. Camping or work trips or something.
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Tiz

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Just a thought, are you living close to the US border? 
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Ryan

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Noper. I'm thinking the companies likely changed the "rules" again around here. They changed them twice in the past 12 years. So I bet that's what happened. I'll investigate further.
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Chadwick, Mobile Master

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Let us know what u find out. Thanks
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Ivan, Mobile Master

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Your neighbour's charges have nothing to do with Koodo when they receive a call. If it's their home phone, it doesn't matter who is calling them or from where - it's free for them. If it's their cell, it uses whatever regular plan minutes they have. They're billed long distance only for phone calls that they make, not receive.

Your neighbour should check with his provider if he's paying long distance for received calls.

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