Needing to deactivate account due to relocation -can't get a hold of customer service

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  • Updated 3 years ago
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I'm moving to Europe from Canada today for 7 months and want to deactivate my account. I called the Koodo customer service line at 10:20am on a Friday and the recording says they are closed. Does anyone know how I can go about deactivating my account online? I looked and could not find this option.
Also, if I do deactivate my account now, I know I will have to pay the remainder of my tab and the current month bill but will I still have access to using my phone services until the end of this month since I will have paid for it?
Any help is appreciated! Thank you :)
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1Kristy7 .

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Posted 3 years ago

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Curtis

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HI Kristy,

We're not offering online cancellation so you'll have to call. We're certainly open and waiting to take your call. Just hit "0" a few times to be directed to a rep.

Your service will remain active until the end of your billing cycle.

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Thanks Curtis :) I did end up getting a hold of them and all went well. Take care!

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