Need to change my email address - how?

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  • Updated 5 years ago
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Hi guys,

I didn't realize it at the time, but I entered an incorrect email address when signing up for my Koodo prepaid account. I don't see any way for me to change it - what should I do?
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Hannah Lois Ng

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Posted 5 years ago

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Sophia, Mobile Master

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The only way, oddly enough, is to contact Koodo, Hannah! Give them a call at *611 and they will be happy to help you :)
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Jonathan I, Mobile Master

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Hey Sophia, didn't we bring this issue up during the MMM?
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Sophia, Mobile Master

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Yes :) And also it's in this forum, under consideration :)
http://community.koodomobile.com/kood...
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Hannah Lois Ng

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Oh wow thanks!

I just called *611 and they warned me that I might be charged $5 for a customer service-assisted call :/ I think I'll just leave my "wrong" email address unchanged because I don't think it's worth it to pay for the change! It shouldn't be a problem right? Considering I'm only using their prepaid card for 4 months and they won't need to contact me about anything important.
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Sophia, Mobile Master

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Hi Hannah,
Nothing against the fine people that man the phones, but this particular Rep was uninformed :) Since there is no way you can perform the address change yourself, you cannot be charged the $5 fee. Please call again and have it changed - for FREE - guaranteed :)

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