need this figured out

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

i need to report a payment before midnight and its closed like there gonna suspened my phone and like a did what i was supposed too and know they totally screwed me what can i do
Photo of Justin Morgenroth

Justin Morgenroth

  • 70 Points

Posted 5 years ago

  • 1
Photo of Erwin


  • 23,576 Points 20k badge 2x thumb
Hi Justin,

I recommend calling in to customer service to arrange payment. If you have a credit card you can pay through it. Call in to *611 or 1-866-995-6636. Just to let you know if you let it lapse, there will be a $35 reconnection fee.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,656 Points 100k badge 2x thumb
*611 from your Koodo phone, followed by option 3 (For additional options such as credit card payments, report a payment, or payment arrangements, say options or press 3.), then option 4 (To report a payment say report or press 4 (No PIN required)) to report a payment.
Photo of MatB


  • 32,478 Points 20k badge 2x thumb
Or through automated client #123 Option 4 to notify Koodo of a Payment - available 24/7
Photo of Alcide Robidoux

Alcide Robidoux

  • 1,994 Points 1k badge 2x thumb
Also note that Koodo does offer a little bit of extra time to allow all payments, be they done by computer banking, telephone banking or check, before they suspend accounts for non-payment. Did you have a payment arrangement already setup? When does, or did, your billing period end? When did you make the payment?

This conversation is no longer open for comments or replies.