Need help - restored to factory, now getting 'processing failed' error

  • 1
  • Question
  • Updated 5 years ago
  • Answered
made it to the screen where it wants me to accept the terms (entered my gmail info already) and it says 'processing failed' - what do I do??
Photo of Lisa Benard Christensen

Posted 5 years ago

  • 1
its telling me my email is invalid :-(
Photo of John Burke

John Burke, Mobile Master

  • 71,346 Points 50k badge 2x thumb
Which phone is it?
At what stage are you entering your GMail info? Is there an option to "Skip"? Then manually enter it once the phone has brought you to the main Homescreen.
Photo of rikkster

rikkster, Mobile Master

  • 68,302 Points 50k badge 2x thumb
To verify your gmail account is accessible, open up a web browser on your computer or Android device and try to login to Google play or your gmail account. If you're able to login, delete the gmail account you currently have set up on your phone and re-enter your gmail account info.

This conversation is no longer open for comments or replies.