Need help fast!

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Help! I am going to the states next week and added the combo US add-on. However I just noticed I added it to the wrong phone (I have 2 phones on the same account). Anyone know how to swtich it?
Photo of Sabrina Devlin

Sabrina Devlin

  • 80 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
Log into your Self Serve and go to "Plans and Add-ons." Within that go to "Change Your Add-ons." Remove the feature from one line and do the same process to add it to the other line. If that doesn't work, call Koodo at 1-866-995-6636 option 5 and explain the situation. The agent will be able to do the change for free.
Photo of Sabrina Devlin

Sabrina Devlin

  • 80 Points 75 badge 2x thumb
but since it's a one time charge, isn't it too late to change it? I don't want to pay for the add on twice... thank u for your reply.

This conversation is no longer open for comments or replies.