need advice about a problem with my note 2

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  • Updated 4 years ago
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I am trying to customize my contacts with individual ring tones I added to my new Samsung galaxy note2 but every time I try it says unfortunately contacts has stopped. I have even tried to change the default ring to something I added but get the same message. I have tried rebooting and a complete shut down.

what should I do next? a factory reset or just take it back and get a new one since it has been less then 2 weeks since i have had the phone.
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john smith

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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Have you tried a different format of Audio file from the one that's not saving?
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john smith

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no, the problem is not that it wont save, its that I can only choose the default ring tones if i try click on the add button I get the unfortunately contacts has stopped window. my cousin has the same phone also with koodo but does not have this problem.
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Paul Deschamps, Mobile Master

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Oh Ok well then I'd say do a factory reset and if that doesn't help then exchange it

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