Need a BB data option for customers on Tab L plans who switch back to pre-BB10 devices

  • 4
  • Idea
  • Updated 4 years ago
  • Not Planned
This is a situation I've encountered a few times:
customer buys expensive phone on Tab L plan
expensive phone gets dropped and replaced, or just needs to be sent in for repairs
customer switches back to using an older BB phone while their usual device is in for repairs.
Because there are no older BB devices for which Tab L would be required, there is no BB version of these plans, nor is there any way to add BB data access to them.
This is a situation which needs to be rectified.
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Timo Tuokkola, Mobile Master

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Posted 4 years ago

  • 4
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Jorden, Mobile Master

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Whlie I can't imagine it's an extremely common problem, it is obviously common enough and I support this idea!
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Chad Burr, Mobile Master

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Maybe just create a free add on. Tab large BlackBerry Connect?
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Sophia, Mobile Master

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That sounds like a great solution!
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I also agree with the suggestion. It makes troubleshooting difficult, that's for sure.