Need urgent reactivation of previous customer from Oct.29th, 2014 without current ID's

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  • Updated 3 years ago
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Was customer up until Oct.29th, 2014 in BC and now PC Mobile cut off my service because of poor coverage. I need my phone urgent, can you reactivate my phone with previous ID's? Waiting for new ones to arrive but need phone asap.
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Sylvie Dubois

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Posted 3 years ago

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Sophia, Mobile Master

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No, sorry Sylvie, if you are a new Koodo customer, you will need two pieces of ID and they will perform a credit check. The only way you can get around that if you take a Koodo prepaid plan.

Edit: oh wait you were a Koodo customer less than 6 months ago, right? I am actually not so sure if you need a new credit check, let me ask our Koodo liaison and I'll get back to you :)
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Jonathan I, Mobile Master

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Usually they can reactivate the account within 90 days if I remember correctly but in this circumstance I don't think they can still "see" the IDs that were used.
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Mark Kokolsky

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Plus you would need your ID to prove that its you trying to reactivate it. Without photo ID they cant do anything.

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