Need to reset/ be reminded of email used during prepaid activation

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  • Updated 5 months ago
I can't remember which email I used during the activation of my prepaid. I've tried every and all emails I could have possibly used. Tried calling 611 number and for some reason it disconnects me every time I follow prompts it starts to cconnect ro operater then hangs up.
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Kirsten Leigh

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Posted 5 months ago

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Paul Deschamps, Mobile Master

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Did you use your real name to sign up for the account? If you didn't then your out of luck on finding the account I think. If you did then Koodo should be able to find it through your name I believe.
Did you receive any emails to one of your accounts when you activated the account? Have you went into your emails and search for any emails from Koodo?
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Kirsten Leigh

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Yes and there's absolutely nothing. My boyfriend set up the phone for me and I have no idea what name he used.. I can't get threw to anyone on the phone anyways
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David, Mobile Master

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Then legally YOU do not have a prepaid account. Can you ask your boyfriend to gather the info on your behalf, then take steps to transfer it over to your name & email?