Need to reactivate my phone.

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  • Updated 4 years ago
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My phone has been deactivated for the past couple months due to not being able to pay for my phone bill at the time. I paid it off 2 months ago finally, but it's still deactivated. When I call to reactivate it, it asks me to say or type in my 10 digit number. I do, but it says the number is unavailable. It also says technical difficulties and unavailable when I am on self-serve seeing if any plans show up. What should I do to reactivate my phone if it's not allowing me to call in with my 10 digit number and I am unable to go to a koodo store?
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Emily Sadlon

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  • Help.

Posted 4 years ago

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Jonathan I, Mobile Master

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Try calling them again but press 0 a few times to see if you can skip the automated menu and talk to a person about the issue.

If that doesn't work, try emailing them. The link is at the bottom under "Contact Us". Select the email Tab and go from there.
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Matthew Sider

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Wen i do upgrade there is a battle with my.koodo phone every koodo there all ways a decfaect on my phone koodo can any one make any sence out of this meen not more then one phone koodo

Phone send out for a repare way is that?? Thank you plseses take care
(Edited)
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Tayeb A, Employee

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Hey Matthew,

We would be glad to assist you, however, we do not have access to your account on this public forum. Please call *611 from a Koodo phone or 1-866-995-6636 free of charge from a land line. A Representative will be able to take a look at your account to assist you. Thank you!

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