Need to port existing Bell home phone # to new Koodo home phone acct

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  • Updated 2 years ago
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We just signed up for Koodo home phone yesterday in-store.  The rep was unable to port our existing Bell home phone # as the account names did not match.  She said that if we contacted Bell & changed the account name there to match the Koodo acct, it would work (I should add that we're over 2 hrs drive away from our nearest Koodo store, so can't just run there every time we have a question).

I'm now trying to move the number via self-serve & am unable to do so.  The number is eligible for porting (have verified this).  How can I get this done, so we can keep the same home phone # we've had for over 20 years?

Pls advise & many thanks!
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Stace Wood

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Posted 2 years ago

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Daniel, Employee

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Hi Stace! Have you been able to change the name on the Bell account so that it coincides with your new Home phone account? 
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Stace Wood

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Hi Daniel,

Per Bell, yes, the account name is changed to the same as is on the Koodo account.  We spent quite awhile on a phone call w/a Koodo rep today who assured us that the number had ported; however if I log into the account it's still showing the old temporary number we were assigned & not the number we were told had ported.  Any direction would be appreciated.
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Paul Deschamps, Mobile Master

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Hi Stace the poet can take up to 48 hours to be completed so give it a couple days and if it's not working by then feel free to return here to the community and let us know. I know my home phone port from Bell to Koodo took 24 hours so it does take some time.
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Stace Wood

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An update:  looking at my & my husbands (separate) Self-Serve accounts, there are now TWO Home Phone accounts, one on each of ours.  The one on his has the "temporary" number that was assigned in-store; the one on mine has our old home phone number we wanted ported over.  If I dial the old number there's a recording stating "you have reached mailbox number..." which we didn't have before (didn't have voicemail service with the old provider), BUT it doesn't ring on the phone handset.  If I dial *from* the handset to one of our cells, our call display shows the "temporary" number assigned in-store, and if I dial the "temporary" number, the handset does ring.  I'm so confused!  

Also, neither Home Phone account is showing the promo pricing of $5/month.  We were assured that we'd have that (promo is $5/month for the first 12 months, with an expiry to sign up of Sept 30).  Any idea how to fix that part as well?

Thanks in advance for your help--it's very appreciated!
(Edited)
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Ranjan, Official Rep

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So if I'm understanding correctly, the 538 and 261 numbers are the only one's that are supposed to be under your account. Your husbands account is supposed to have the 446 number (which is for the home phone and being ported in from Bell), plus another line?

Does he have the same last name and address as what's on your account?
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Stace Wood

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(in the interest of full disclosure, Dan's on facebook chat with me on this as well--not sure if you're teaming up or not.  I don't want to waste anyone's time if you're each duplicating the other's efforts)

Yes, your summary is right on the mark!  And his last name is the same as mine, however looking at both accounts here, his address is our physical addy while mine is listed as our mailing addy.
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Ranjan, Official Rep

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I'll let you continue with Dan :) Let us know how things turn out.
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Stace Wood

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Hi Ranjan--I just wanted to thank you for your help with this messy situation.  Between you & Dan, everything is fixed!  We now have one home phone account, on the correct Koodo account, with our old phone #--everything seems to be as we hoped it would be.

Many thanks!  :)
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Ranjan, Official Rep

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Glad to see that everything got sorted out Stacey!
Give us a shout here if you ever need a hand or have questions about anything else.