need to pay buI need to pay but i dont know how to pay my bill

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Photo of Daniel Manrique Boeppler

Posted 1 year ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 83,314 Points 50k badge 2x thumb
This here will give you your options:

If you have any more questions, please don't hesitate to ask.
I try to loging but i dont know my password , and if i put i forgot my password and fill with my email these appears. 
  • We have no record of an account matching the username or email address you have entered. Please re-enter your username or email address.
Thanks! But right now the service is shot down so i will wait until tomorrow 
Today i tried multiple time to enter my information like my agreement said but not work said that the info that i am entering doesnt match when the information account info 
Photo of Julie

Julie, Company Admin

  • 2,344 Points 2k badge 2x thumb
Hey Daniel!

The name and address on your card must be spelled exactly the same as on your Koodo account. We use Canada Post format, you can enter your address here : to compare. 

Keep us posted! 
My agreement say that my postal code is V6E1P8 , and my first name is CARLOS DANIEL and my lastname MANRIQUE FERNANDEZ, i need to put both?
Photo of Ranjan

Ranjan, Official Rep

  • 27,170 Points 20k badge 2x thumb
Hi Daniel - i just looked at your account and it's registered using the same email you've used to registered for this community and the same names you've listed (Daniels has an 's' on the end however). Is this the same info. you've been using? 
Also, it looks like a payment did go through today and was charged to your Visa.