need to change name on account

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  • Updated 7 months ago
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Ann Marie Lambert

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Posted 2 years ago

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Ranjan, Official Rep

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Hi Anne-Marie - are you looking to transfer the ownership of the account from one person to another, or just adding an authorized user to the account? If transferring, we'll have to perform a credit check on the new person and get the information transferred, for which you'll have to start the process with an agent. You can send us a private message on Facebook for more help and we can authenticate your account details there. If just adding an authorized user, you can do so by logging into your self serve account and selecting 'My Profile', then going to role management.
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I just logged into Self Service, went into Role Management, but do not see any option for adding an additional person as an authorized user. There is no "button" or link for creating a new person. I am listed as the "owner", but would like to add my wife as an authorized person on the account to make changes, etc. if necessary.
I am also trying to do this - add an authorized user. It was supposed to be done when we set the phones up, but over a year later, we realized it was never done. I can't find the "My Profile" section.
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Mayumi, Mobile Master

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Log into self serve > Click "Self serve" on top of the page > My profile >  role management

You might find the page said  "Service not available/ Service not available".
Then clearing browser history or use different browser to try again.
If you still have issue, call Koodo *611 from your phone and add an authorized user.
Tell them you tried through self serve,but it didn't work.