need reset of password

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  • Question
  • Updated 9 months ago
  • Answered
forgot password also forgot security code
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Bela Kiss

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Posted 3 years ago

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Dennis, Mobile Master

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Then you need to call Koodo and speak with a customer service rep to rest your password.

*611 on your koodo cell, it's a free call. Also they will ask additional person questions to ensure your identity
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RudyW

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It interesting that when you forget your hotmail, gmail password you can't call and people are perfectly ok with the solutions that are available. All online. I'm not sure why koodo can't do that in situations like this. Why do I have to call and wait in line for something like this.
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Chad Burr, Mobile Master

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Because it's possible to spend a lot more money with your phone then it is your email so that's why accounts have security codes. If you forget your security code you need to prove who you are to a human being. There is sensitive financial information at risk here.

Also if I loose my email password I'm not locked out of communication with the rest of the world. But These days, having your phone shut off could pose a safety risk. Stalkers turning your phone off etc. Imagine someone gaining access to your account and suspending your line, or reporting your phone stolen. Gotta avoid all that.
(Edited)
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RudyW

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All valid points. Although coming to think of it the last time I messed up my bank account they let me reset it online with info that only I would know. And my bank account security is far more important than my cellphones. :-)
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Chad Burr, Mobile Master

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Your bank is evil, there, I said it. :-p
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Salina Fanny Watts

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how do you call koodo if you forgot the password you changed it too?