This is mainly a customer driven forum. Your best chance would be to actually call Koodo at *611 from your Koodo phone or 18669956636 from any other phone and speak with a rep. Explain your situation and see what they can do for you. Don't expect anything though.
Yeah you get a break as in pump yo brakes now, what makes you think you should get money taken off of what you owe for something you purchased because you lost it exactly? Sorry just not getting your logic here