NEED my phone unlocked but they canceled my line WHILE i was on the phone with the ref before giving me the unlock codes! genius!

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I CANT even call koodo from google because the machine keeps hangingup on me as "all the reps are busy helping out"
I NEED MY PHONE UNLOCKED I CANT USE MY PHONE!!
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Daniyal Val

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  • frustrated

Posted 5 months ago

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Allan, Mobile Master

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You can send a message to Koodo via Facebook. It's probably the fastest way to get your phone unlocked atm.
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Daniyal Val

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i have sent them a message, no reply. the status on facebook is on "away". im just blown by the genius that did this in the middle of the call not acknowledging that the call will disconnect before i get the code and use my new simcard.. This is turning out into a very frustrating goodbye Thanks Koodo . well done
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Allan, Mobile Master

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It's not a live chat. Usually a response within 2-4 hours during hours of operation but with all the inquires with unlocking and these new promo plans it could be longer.
(Edited)
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Daniyal Val

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Well i left all my info in that chat message lets see if i ever get a response. this transition experience is so horrible but it didnt have to be. one rep's misconduct ruins it for a customer. this is very unfortunate ill make sure nobody i know switches to koodo while every company has these promotions going on.
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Ann Marie

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I don’t even know what to do. I was on the phone for more than an hour on hold and no reply on Facebook. I need my phone unlocked too.
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Dinh, Mobile Master

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Did you porting out Koodo and then called Koodo on that number to unlock?
You can also try Telus chat, they could also unlock Koodo phones.
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Daniyal Val

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Tried the call, no luck in talkin to a human. and then chat. after being in line for 2hrs got an error saying chat is unavailable. lol at this point i think im just being trolled
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Ann Marie

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I’ll try to call Telus to unlock my phone and I’ll update you what happens.
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Daniyal Val

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seems to be another forever wait time loop again. Im losing it. Somethings gonna go down tune in to cp24 midnight

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