Need Help Now Not Letting me do anything

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Im the owner of my account and when i signed up for online i cant do anything. all i can do is change my e-mail,password,secret question. What am i doing wrong ??? when i signed up it didnt ask me for my pin or postal code
Photo of domonique ripley

domonique ripley

  • 70 Points

Posted 4 years ago

  • 1
Photo of Dave


  • 7,814 Points 5k badge 2x thumb
From the sounds of it, you set yourself up as an account manager, not as the owner.

Owner has complete access through self serve, but a manager of the account only has partial access.

In this case it is best to call koodo customer service to have them change your permissions on the account. It is best if you call and you are by your computer so the agent can walk you through everything, to make sure that there are no problems while you are still on the phone.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Did you use a different email than what you gave the folks when you bought your phone?

This conversation is no longer open for comments or replies.