Need Help

  • 1
  • Question
  • Updated 11 months ago
just bought a $50 top up the other day. phone was working now it is not. phone is stating "mobile network not available"
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Barry Pollard

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Posted 11 months ago

  • 1
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Sophia, Mobile Master

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Does your base plan show as active in self service?
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rikkster, Mobile Master

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Which phone do you have? Have you tried resetting the phones' network settings? (Slight difference in the way network settings are reset in Android and iPhone). How old is the SIM card currently in use in your phone?