Need help changing number-option doesnt appear online

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  • Updated 2 years ago
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Hello, I am trying to change my phone number online, however when I click phone services or change phone number, nothing appears at all and the screen shows a big green box. Either that, or it takes me to a page to update my personal information such as my email and not to change phone numbers, can someone help please Ive also tried several computers and the option to change number doesnt show
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Fady Mehany

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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Try a different browser or if your using chrome try using incognito mode.
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Fady Mehany

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I tried many different browsers and tried incognito nothing is showing up
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Dennis, Mobile Master

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Can you do anything else on self serve?  Can you see your usage?  Can you download your pdf ebill?  Can you see add-ons to add or remove?
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Fady Mehany

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For many options I cant see much actually they all show a big green rectangle with no text or picture the only option that works is the billing page i uploaded the picture of the screen (sorry its horizontal)
(Edited)
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Fady Mehany

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Fady Mehany

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this is what happens when i click 'change my phone number" it goes to email and security page
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Dennis, Mobile Master

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Yeah it looks like there was an error while setting up your self serve.  You need to conatct koodo to fix this.  your best bet is to private message them on facebook or twitter