Need Help Activating SIM

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  • Updated 7 months ago
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I got a new LG X Power 2 and the sim card from my old phone was too big. Due to this I bought a new Sim Card for it. The representative asked if I have self serve and when I said yes she said "Good cause it costs us to call and set it up" Then sent me home to activate it on self serve myself. Now I have no wifi or data for the phone so I'm on the computer. My self serve doesn't show anywhere to add this sim card to my phone. I went to "Mobile Services" tab and there's no options there to update phone or change sim card. Most things I click say I can't do that within 15 days of getting a new phone. I can't call support because I don't have a sim card in my phone. How do I do this? 
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Michelle Lynn Coe

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Posted 7 months ago

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Dennis, Mobile Master

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Koodo took out the function to change sim cards on self serve due to fraud.  You will need to contact koodo via private message via facebook or twitter
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Dinh, Mobile Master

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I would suggest you call 611 if you are waiting, facebook reply waiting time is almost like calling waiting time (or longer).
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Michelle Lynn Coe

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I can't call without an activated Sim card 
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Dinh, Mobile Master

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If you have another phone, you could call this number 1 (866) 995-6636
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Michelle Lynn Coe

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Kind of like needing scissors to open a pair of scissors. If I had one I wouldn't need one  
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Dinh, Mobile Master

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This is not a good news, I would suggest you wait then, or go to any koodo related store to ask an agent there to switch for you.
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Erwin

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Hi Michelle,

Just out of curiosity, where did you purchase your phone?
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David, Mobile Master

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Do you have your old phone? If so, you could use it to make the call.
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Michelle Lynn Coe

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No it was run over the 31st. Just trying to get a new one for 2 days now
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Dinh, Mobile Master

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You could install app in your phone to make a call if you have access to wifi, google Hangout app is free and the quality is pretty good.
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Michelle Lynn Coe

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No wifi, it's cable. I explained I only had my laptop in my original question.  
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Robert, Mobile Master

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You can use Skype for PC/Mac and make the call over there by dealing the toll free number :)
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Daniel Hryb

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in this situation returning to a Koodo store/kiosk would be best. Since it cannot be done via selfserve a telephone rep will do it for you, the store can call in and you can speak to the rep over the phone. Alternatively, going to a payphone and dialing the toll free number

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