need help activating a new phone/sim on my existing account

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I bought an acer z220 from 7-11 to replace the phone I broke last week, to ride out the next year and a bit of my plan (it was cheaper than fixing my nexus 5) and would like to use it with my account, but the change phone option isn't working on the self serve section of the website, how do I use my current plan with a new phone?
Photo of Troy Dunham

Troy Dunham

  • 120 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
What do you mean "change phone option isn't working"?
What error message do you get?
Photo of Troy Dunham

Troy Dunham

  • 120 Points 100 badge 2x thumb
it says the sim isn't valid, but it's on the sim card and I bought the phone legit, so something's not working.
Photo of Mayumi

Mayumi, Mobile Master

  • 112,530 Points 100k badge 2x thumb
There are postpaid(monthly) SIM card and prepaid SIM card. Do you have a correct one?
Or I entered wrong number before, so make sure you enter correct number.

BTW, if your new phone use same size SIM card you just take a SIM card from old phone and put it into new phone.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
All you need to do is put your existing sim into the new phone.

The 7/11 phone may also need to be Unlocked (you'd need to contact 7/11 for that)

This conversation is no longer open for comments or replies.