Need help

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  • Question
  • Updated 11 months ago
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My phone LG4 screen splits right down the middle half is ok the other flashes and split s up, anyoneever see this ?
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Celeste Axworthy

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  • mad

Posted 11 months ago

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Sophia, Mobile Master

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That's very strange, Celeste. Is it still under warranty? Actually I would try a factory reset first, see if that clears it up. 
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Celeste Axworthy

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I can not it will not let me it keeps jumping and I can not access the key pad to do so!
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Sophia, Mobile Master

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Try this:

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.
 
If the device menus are frozen or unresponsive, you can master reset using hardware keys.
 
Turn off the device.
Press and hold the Power and Volume down buttons on the back of the device.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
When "Factory data reset" appears, use the Volume down button to highlight Yes.
Press the Power button to confirm.
When prompted to "Erase all user data and restore default settings," use the Volume down button to highlight Yes.
Press the Power button to reset the device.
 
Hopefully that'll sort it, if not, you will need to claim your warranty I'm afraid...
(Edited)