Need answers asap

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  • Updated 3 years ago
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I've had no phone to use and have been a Koodo Customer for 2 years and everytime i phone and they give me the runaround 6 times today my phone crashed and not once did i get called back and still waiting for a supervisor to call me back
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Darren Sidwell

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  • frustrated and at my wits end

Posted 3 years ago

  • 1
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Timo Tuokkola, Mobile Master

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If one wants answers, one must first ask actual questions.
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Darren Sidwell

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I have asked questions with patience and tolerance for the past month but they will not give me a straight answer on whether I am entitled to a replacement phone
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Chad Burr, Mobile Master

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Please explain your entire situation. Chances are answers await you.
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Darren Sidwell

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For some reason I have went through two phones in the past year on my prepaid account they're trying to tell me that I need to take it to a Koodo store and they will give me a replacement phone while my phone is getting Repair I live in the small northern town in British Columbia the does not give out replacement phone all I'm asking for is a little bit of compensation as my phone is my livelihood to put food on my family's table I was told two weeks ago that I Koodo supervisor would be calling me back two weeks has went by and I've gotten nothing accomplished and have lost close to 10 contracta because of my phone situation I think that is probably enough of an explanation for you to help you understand what is going on and to confirm with you both of my phones were hardware issues
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Chad Burr, Mobile Master

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What town do you live in? What store won't give you a loaner?

What exactly is wrong with your device?
(Edited)
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Darren Sidwell

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Prince GeorgeBC and every Store or Koodo so called kiosk will not get Loaner s out on a prepaid account they stopped doing that a long time ago
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Chad Burr, Mobile Master

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What device do you have and what's wrong with it?
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Darren Sidwell

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It's the same thing and that is something to do with the hardware in Moto g phones I'll blink my network and all functions in my phone I've done bug reports and everything
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Chad Burr, Mobile Master

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No promises but I'll forward your post here to our liason. Is the prepaid account in your name (don't give me your number)
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Darren Sidwell

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Yes the account is in my name thank you so much
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Chad Burr, Mobile Master

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So I need more info

Where did you get your phone?

Did they offer you a loaner with a deposit?
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Darren Sidwell

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bought the phone at a koodo store since I'm on prepaid they don't offer a loner phone when it gets sent away to get repaired and I can't afford to buy a new one they were going to offer me a new phone the last time my phone crashed on
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Chad Burr, Mobile Master

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What koodo store. I don't see one in your area, just retail partners.
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Darren Sidwell

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That's not all of it i went today and tho i was getting a pre paid sim and they sold me a post paid And they won't refund me for so I'VE had enough
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Chad Burr, Mobile Master

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I can't help you if you don't answer my questions.
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Darren Sidwell

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As for a Koodo store in this town there isn't one and regardless if there is one they don't give loaner phones out I went to every place in this town for one
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Chad Burr, Mobile Master

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Darren, I'm trying but I asked you a very specific question and in the time it took you to answer twice in a general manner, you could have answered my question.

Have you tried returning to the store where you originally purchased the phone?

If your dealing with a retailer like walmart or best buy, they may have their own policies regarding loaner phones that have nothing to do with koodo. You may be better off addressing those retailers instead of spinning your wheels were help isn't available.

I await your answers. Thanks
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Darren Sidwell

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The answer to that question is yes return to the store twice and told them my problem they told me the same thing they do not give loners out to prepaid customers I've been told the same thing as every cell phone store in this city and the one Store that I actually bought last phone the funny thing is Koodo has that on file when I did buy it cuz i activated the phone and verified that was an actual Koodo phone so they just need to spend a little more time and back in my profile
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Chad Burr, Mobile Master

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I don't work for Koodo so I don't have access to your account. What I do have access to is upper management and administrative support. I'm being asked to gather this information but this is beyond frustrating to pull answers from you. If you're this ridiculous answering my questions I can only imagine how frustrating you must be when you're at the store asking for help. My advice to you is to buy a cheap, unlocked, phone on kijiji to use while your phone is being repaired. Good luck sir.
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Darren Sidwell

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Wow ridiculous give me a break every question you ask because of the exactly what Koodo is telling me number one they don't give loaner phones out anymore until you know the whole story about where I live in what I have to put up with don't look down on me like Koodo is doing right now you obviously haven't accessed any upper management with Koodo or I would have got a phone call ASAP all you need to do is look at the files on my account and they would understand what's going on!!!
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Chad Burr, Mobile Master

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Bill Melater

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If there is no loaner available as you have mentioned, you have no choice but to buy another phone unfortunately. If it is so imparitive to your business, it shouldn't be a second thought to get it.
Once your original phone is repaired, sell the new one. ;-)

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