Need a number to get a number?

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  • Question
  • Updated 10 months ago
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I can't move my number over to koodo without a self serve account but I can't register my self serve account without a koodo mobile number, what am I supposed to do? I just got my LG G5 and koodo sim card in the mail and want to set it up to replace my bell sim card and keep the old number.
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  • Confused... Definitely confused.

Posted 10 months ago

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Allan, Mobile Master

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Check your email, and if you see nothing check your spam folder. You should have received an email from Koodo with a phone number that you will use to sign up with self serve. Then once you have that setup, you can initiate the port.
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Dennis, Mobile Master

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There should be instructions that came with your order with respect to Self Serve and the number assgned to you.

This will be completed in 2 steps.  First step is to register your account with your new Koodo number,
The second step is to port your number over on self serve.