Need a new phone and a new plan but have an existing tab balance to pay

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My daughter's phone took a water bath.  We need to get her new phone and we also want to upgrade her plan.  There is an outstanding amount of about $105 on her tab.  What is the process to do this?  We also need to update her plan to more data availability.  Do I just pay off her current tab and then shop for a new phone and put it on new tab or is there a different process to follow?  Her phone is currently on my plan and we need it to stay that way.
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Deb Burton

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Posted 2 years ago

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Mayumi, Mobile Master

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Log into  self serve and you can pay off your/her Tab balance. It will be added on your next bill.
Then you can go to Koodo store to pick up a new phone on a new Tab.
Or you can buy it via online store.

And you can change your/her plan as soon as you paid off your tab.
But it's better to change it at the last day of your billing cycle to avoid any prorated charges. 

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