Need a new confirmation email

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  • Question
  • Updated 4 weeks ago
So I don't think I received a confirmation email, everytime I login it says it's waiting for the account to be verified. Can I please get someone to reset the profile? I tried to call, but I was waiting for over an hour. I figure this might just be easier. Or who do I email for this?

I checked the old junk mail folder, not there. I just need to talk to someone who can actually help me out and reset my profile is what the guy at the mall said.
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Owen Beers

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Posted 2 months ago

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Mats

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You could try messaging them on facebook if a rep doesnt stop by here to fix it. Contact links at the bottom of this page.
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Owen Beers

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I just did, thanks man
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Dinh, Mobile Master

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@Owen: 
 When did you sign up with Koodo? Can you make make/receive call? if your email/name here matches the account email, then the agent could search for it, but it won't guarantee. You need to contact Koodo directly to have it resend.

Also when you contact them, ask to check the email again. Sometimes there were some error in the email name itself.Also sending message to their facebook will help you avoid the wait on phone.
(Edited)
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Owen Beers

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Thanks for the feedback, sent them a message on facebook
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Owen Beers

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Yea I can receive calls, I can literally change my password on the self-serve site, but then when I log in it shows

"You're still waiting to be approved
Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved."
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Mats

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Once they reset your profile they will send you an email with a link in it to create a new self serve account. Make sure you go through the link in the email and then all should be good.
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Amanda Milloy

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Im going through the same dilemma
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Robert, Mobile Master

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Did you contact the customer service?
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Ranjan, Official Rep

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Hey Owen - I see your account, and see two email addresses that are trying to link to it. I can try and help get this sorted, but can you confirm - should the email have an s at the end or not? (before the @ sign).
(Edited)
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Amanda Milloy

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Ranjan i really need help or someone its saying my account is linked to two emails
(Edited)
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Ranjan, Official Rep

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Hi Amanda - I'm unable to match an account to your name or email address. Is it under a different name? If you can send us a private message on Facebook, a rep. will validate you as the account owner, and can help reset it for you that way. 
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David, Mobile Master

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Amanda Milloy

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Ranjan this is the account info that just got emailed to us XXXXXXX
(Edited)
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Ranjan, Official Rep

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Thanks Amanda - I removed the screen shot since this is a public community, and the image contained private information.

So I've managed to pull up your account using the info. you provided, and do see that two separate profiles were created - as some folks mentioned before. When setting up your Self Serve account for the first time, you need to follow the instructions provided in the original email sent by Koodo. I've just resent this to the email address originally provided (not the one you're using here). Please check that email and follow the instructions.

Let us know if you run into any other issues or have questions - and also let us know if this worked.
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Amanda Milloy

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What email did you send it to its suppose to be langman1983@hotmail.com
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Amanda Milloy

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I got an email sent and said to put in phone number and i did and its showing it doesnt work
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Ranjan, Official Rep

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On my end I'm seeing that the account is set up now and there was a log in today, Amanda.
If you're still having trouble, I'd recommend you send us that Facebook message so a rep can dig deeper with you in private.
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Amanda Milloy

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Its working now after i reseted my phone thanks for your help
Getting this message what do i do?
Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved.
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Dinh, Mobile Master

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@Uche: You could follow the instruction of the agent above. You could send message to their facebook (https://www.facebook.com/Koodo) to ask them to reset. Facebook messaging will avoid the wait on phone.