Nationwide Data vs Data

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  • Updated 3 years ago
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Just checked data usage on one of my kid's phones and there is a "Nationwide" data in pink with big red exclamation sign and $10 charge (shown at 329MB) and then there is another "Data" dial shown at 0 used out of 400MB available for the month.  
What is this Nationwide data and how come I get charged $10 even though it is below the monthly limit for overall data.  I have never seen the "Nationwide" data dial before on Koodo.
Should I call to get this resolved or has anyone else had similar situation and can comment?
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Artur Pawelec

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Posted 3 years ago

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Robert, Mobile Master

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Can you take a screenshot shot of the data? Does it look similar to the first or second?



(Edited)
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Artur Pawelec

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Neither really.... Here's the screenshot:
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Dennis, Mobile Master

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Artur,

I dont see the 0/400MB used.  I see that 400 out of 400 has been used.  And now you 329MB extra on top of that
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Danny

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He's got 16 days left, I see.  You should consider changing plans, even downgrading for 1 month.  I think then he would get and extra 300mb a month, if you went for the 300mb $35 plan.  I'm pretty sure they don't prorate data.  Since you haven't used many minutes, you won't get dinged for any overages for changing plans.  You can change-up again next month.
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Nataliya Kamyshan

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I have plan that allowing use 500 mb of data, however, I got $10.00 charging for 33 mb. So, how it works? It may be error of the system. Should I call to support team?
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Ahmad

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If you went over your data, you will be charged
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Danny

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where does Koodo offer a 400mb, 400mins plan?
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Robert, Mobile Master

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It may have been an old grandfathered plan!

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