My wife's phone is currently in my name. I need to add her to the account so she can upgrade her phone. How do I proceed?

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  • Updated 2 years ago
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Scott

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Posted 5 years ago

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RudyW

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You mean you have 2 koodo phones on one account under your own name? If that's the case just go online on the koodo site and change the name from yours to hers on the phone that she has.
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Scott

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Thanks Rudy, there is actually 1 phone and we want both our names on the account.
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Sherlock Holmes

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Scott, it doesn't matter the name that is attached to the phone. Since the account is under your name, you will need to be there for the phone to be upgraded as it requires the account owner's signature.
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Scott

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So you're saying it is not possible to have the account jointly under both?
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Scott

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With my Rogers phone, both our names are attached to the account so my wife can make changes as well.
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Scott

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Thanks!
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Scott

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Just an FYI, you can have two account signatories on one account, but you have to call Koodo to make the change. Not something you can do on self serve.
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Sherlock Holmes

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You can do changes on Self Serve when there's more than one number.
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Dan Meringer

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how? - been trying to do that and I just go around in circles - crappy user interface!
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Dennis, Mobile Master

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What are you trying o do?
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Camilo_A

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Since the Credit Information on the account is yours, and you are the account holder, things like Cancelling or Upgrading phone can be only performed by the account holder, the store will require photo ID so that is why you will have to go there unless you do it online...

As said before, your wife's name can be in the account as a user, with the correct PIN she will have access to the account to make changes to it like modifying plan, inquiring about bills, etc...
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Scott

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Actually Camillo, the Koodo rep added my wife without issue. He told me that she can go in and upgrade her the phone by herself. sign for it, etc.

I asked him specifically if I needed to be present for her to complete this and he said I did not.
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Scott

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I guess we'll find out today when she goes to try......
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Dennis, Mobile Master

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Scott, if you are the main name on the account you can call in to add your wife's name to that number on the account for her to makes changes to her line.

Ex. My family's account is under my Name so I can make changes to everyone's number. My mom has her name tied to her number so she can make changes to her number only.

Note that billing is dealt with at the account level and not the phone number level. This helps since I am in Edmonton and my mom is in Winnipeg.

Isn't unlimited canada wide family calling great!
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Sherlock Holmes

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You do realize that adding another name to the account doesn't really do anything right? Every caller must provide the pin. Even if your wife's name is on the account, she won't be able to verify the account without the pin.
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Dennis, Mobile Master

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Hmm.... weird. They never stopped my mom. And she doesnt even know the PIN. they just check her photo ID.

Ya an official ruling on this would be good
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Scott

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So it's settled. The account was originally set up based on my credit. I phoned and had my wife's name add as a co-account holder this morning. She went in (with the PIN of course) and upgraded to an Iphone from her blackberry. I never received a call so...........
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Timo Tuokkola, Mobile Master

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Would be nice if we can get an official ruling on this, since I'm pretty sure there's still a policy against it and Scott just lucked out.
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Yannick

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Hi Scott, the account owner is indeed, and normally, the only one that can upgrade a phone in store. Can you tell us which store it was? We would like to make sure that this policy is followed. Thank you!

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Arika

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before she upgraded both of you should have visited a KOODO shop where the rep can verify her photo ID and put her name/birthdate on a NOTE on the account stating she is allowed to make changes to her phone only (upgrade).
Scott, you guys are lucky that she got to upgrade without you being there. Koodo needs to have both of you guys there in order to make the note on the account saying she has access to upgrade her phone.
In-store Koodo Reps never use the PIN # for anything. That is strictly for customer service purposes.
If there was absoutley no way you could make it to the Koodo Shop with her, then calling customer service to put a note on the account with HER ID information, then have the rep at the store verify her info would be another option...
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Erwin

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Thats wierd, we have always done this in store. My manager is actually Arika and Channel even does this.
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Sherlock Holmes

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O.O, wow....talk about a huge breach in security. I can't even fathom how the idea that this was ok. Totally dumbfounded on this one.
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Arika

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I guess i have been trained improperly.
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Erwin

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I know right.

But why does habitat is saying that once a person is added as: Account Administrator: Can view and make change to all the units on the account.
Is automatically assigned to the Payment Responsible.
Must be of the age of majority.

But having the first account administrator kinda makes sense.
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Yannick

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Hey Erwin, I sent you an email with the related information. Feel free to pass it on to Arika :) Thanks!