My tab hasn't been updated since August 3 on self-serve. Should I be concerned?

  • 2
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

I have paid the bill at both the end of August and September. but no additional money has come off the tab balance
Photo of Marianne Irwin

Marianne Irwin

  • 130 Points 100 badge 2x thumb

Posted 5 years ago

  • 2
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
Not a HUGE concern but I would still call Koodo to ask. Might be a technical issue with the tab that they would need to address.

Do you happen to be on a Sim only/BYOD discount?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,636 Points 100k badge 2x thumb
or were you previously?
Photo of Marianne Irwin

Marianne Irwin

  • 130 Points 100 badge 2x thumb
No and I have two separate phones both koodo purchased on a tab small and rab large respectively
Photo of Khaleila

Khaleila

  • 4,102 Points 4k badge 2x thumb
Hey Marianne, As TylerC mentioned, you should give us a call *611 from your mobile or 1-866-995-6636 from a land line and speak to a Customer Service Representative.

________________________
If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.