My Samsung galaxy ace does not allow me to answer my phone or unlock so I can use it at all. Please tell me what I can try to fix this.

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  • Updated 5 years ago
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I cannot even turn off the phone to try to reset it. I don't know what to try to get this fixed.
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Posted 5 years ago

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Dennis, Mobile Master

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Pop out the battery and back in and turn it back on
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Timo Tuokkola, Mobile Master

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If this is a new phone and you haven't been able to unlock the screen at all, you need to drag the lock icon across the screen to the right, not simply tap on it. Same to answer a call, drag the green phone icon to the right.
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Hard reset is needed in this case, press Volume Button +Power button at same time for 3 seconds. beware all personal data, apps, contacts will be lost.
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If the factory reset doesn't fix it, then send the phone in for repair.

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